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MAR24 Koh Tao Hotel Policies

The hotel would like to ask for your kind co-operation in order to avoid any problems that may occur
and for your most pleasant experience whilst using the hotel facilities:

Hotel Policies

  • Reception opens daily from 7am to 9pm
  • Check-in time is 1pm or sooner if a room is available
  • Check-out time is 11am. Please respect this time as we need some time to clean and other guests may be waiting for the room. Guests will be reminded by telephone 1 hour before check out time
  • To extend your stay guests should contact reception the day before check out
  • The main entrance is locked at 9pm. Guests will need their key-cards to enter the building.
  • We are a non-smoking hotel. Smoking is prohibited in all area inside the building, however an outdoor smoking area is provided
  • Guests are required to make full payment before check-in. Payments by Thai baht, credit and debit card are accepted at no extra charge.
  • We have a no refund policy. Please think carefully before making a booking.
  • Swimming pool is for hotel guests only
  • Swimming pool towels are provided by the pool. Guests are asked to dry off before leaving the pool area and leave the towels in the basket provided.
  • Guest rooms are accessible by key-cards. Tag the card on the door to open and insert into the card holder to power the room
  • No laundry in the room is allowed. Ask at the reception for washing details
  • The hotel owner, management and employees accept no responsibility for the loss or damage of guests’ belongings. An in-room safety deposit box is provided in each room. Please clear the code or leave the safety box door unlocked on checkout
  • Rooms are cleaned and carefully inspected to make sure everything is in good condition. Guests are entirely responsible for any loss or damage if any.
  • Towels are for in-room use only.
  • When using the A/C we recommend a temperature of 25 degree celsius. Please keep the windows closed when A/C is in operation.
  • Please respect the other guests by keeping noise to a minimum at all times.
  • Please be aware that we are on a remote island and Wifi speeds can vary. We change the password every 2 weeks. If you cannot log in please contact the reception
  • Fresh water is a precious resource on Koh Tao. Please try not to waste it.
  • To avoid blocking the toilet please do not put sanitary napkins or toilet paper in the toilet

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